1.Delivery charges are vary based on the delivery area. We use Citi-Link as our courier service. Fresh flowers will be sent via GrabCar From JB area only.
2.Normal delivery hours are between 10.30AM to 7.30PM (GMT+8).
3.Where a third party is involved (i.e.: hospital, hotel, school, and office), specific details such as the room number, class number, department, etc are required to ensure smooth delivery.
4.Please make sure to keep the recipient number active on the delivery day. We do not accept responsibility for late or non delivery of your order, if an incomplete or incorrect data is supplied.
5.If the contact number provided is not reachable, we will attempt to a) put the flowers in garage area b) deposit the flowers with nearest security or neighbour c) bring back the flowers to our shop.
6.Because we use third party online courier, we cannot guarantee any special instruction regarding the delivery. Please arrange and contact the driver directly for special delivery instruction. We will only give driver’s contact number upon request.
FOR SAME DAY ORDER
For our customer who has placed order for same day order is required to have payment made immediately or at least before 1.00 pm. Failure to do so may result in your order placed not being able to be processed in time and we shall not be held liable for any compensation to you or any third party resulting from such delay.